Payments Modernization Scan

Is it time to modernize your digital payment and money movement capabilities?

Question 1

Bill Pay

Over the last five years, has your bill payments volume:

Increased Stayed Flat Decreased

Bill Pay

What % of your online bill payments are sent as check payments?

<15% 15-25% >25%

Bill Pay

Can your customers pay bills with a debit or credit card?

Yes No

Bill Pay

How long does it take for your customers to enroll in bill pay?

Instant >1 day

Bill Pay

When was the last time your bill pay provider added something innovative to the user experience?

<6 months 6-18 months >18 months

Bill Pay

What % of your online banking users are also active bill pay users (made more than one payment in the last 90 days)?

>35% 20-35% <20%

Loan Payments

Are your customers able to repay their personal loans, auto loans, and mortgages, and get instant credit?

Yes No

Loan Payments

Do you currently offer more than one of the following instant payment methods as part of your loan payment methods: debit card, digital wallet (Apple Pay, Google Pay, etc.), The Clearing House RTP?

Yes No

Loan Payments

Can your customers receive text alerts and notifications that their loan bill is due?

Yes No

Loan Payments

Do your customers have the ability to pay via text?

Yes No

P2P

Do you have a P2P solution that enables customers to send money in real-time?

Yes No

P2P

If you have a P2P solution, is it being sunset in the near future (within 18 months)?

Yes No Not Applicable

P2P

Can your users see their bill pay payees and their P2P recipients in the same payee list?

Yes No

A2A

Do you offer A2A/external transfers to your customers?

Yes No

A2A

Can your customers move money into and out of external accounts in real-time (e.g., A2A or funding new account openings)?

Yes No

Technology Stack

Do you have the ability to offer your customers a payments hub (bill pay, P2P, A2A and transfers) through a single/seamless UX?

Yes No

Your Payment Modernization Score:

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